Kenzi Tower Hotel

My stay at this hotel got off to a rocky start. While waiting to check in, I pulled out my phone to take pictures of the lobby to post online. However, within 10 seconds, the lady at the front desk abruptly told me I couldn't take videos. I found this interaction quite interesting, as I was only recording the lobby and hadn't even noticed her. Her approach threw me off as she said it in a very reprimanding tone. Fortunately, another staff member named Zacharia witnessed the interaction and quickly stepped in to de-escalate the situation. He was extremely nice, courteous, and salvaged my experience, completely changing my perception of the hotel. In general, I'd say the hotel is very nice and offers great value for the money. The room was cozy, and I had an amazing view. The location is also very convenient, within walking distance to many places or with taxis readily available outside the hotel. The concierge staff was very hospitable, helpful with my luggage, and even booked a taxi to the airport for me. The rooms and bathrooms are equipped with necessities, and I appreciated the welcome box of macaroons – a nice touch. I would definitely stay here again. My only concern is the inconsistent service from some staff members. Some are friendly, while others are not, which does not seems typical of Morocco. I was there for one week in different cities and everyone was welcoming warm and hospitable. .

Shanoyia